At Pet Pro Supply Co, we strive to provide premium-quality products that meet your expectations. To maintain our commitment to sustainability and align with marketplace standards, we have implemented the following return and refund policy.
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No Returns Policy:
- Due to the nature of our products and our commitment to reducing waste, we do not accept product returns. If you are unsatisfied with your purchase, we kindly ask that you consider donating the item to your nearest pet shelter or rescue organization.
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Refunds:
- Refunds will only be issued in exceptional cases, such as:
- The product was damaged upon arrival.
- An incorrect item was sent due to an error on our part.
- To request a refund, please contact our customer support team within 14 days of receiving your order. Requests must include:
- Order number.
- A detailed description of the issue.
- Supporting photos or videos (if applicable).
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Eligibility for Refunds:
- Refunds will only be processed if the request meets the conditions outlined above.
- Shipping fees are non-refundable unless the issue is the result of an error on our part.
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Sustainability Commitment:
- By choosing Pet Pro Supply Co and BPets, you are supporting eco-friendly practices and reducing environmental impact. We appreciate your understanding and cooperation in ensuring our products are used to their fullest potential.
By placing an order with Pet Pro Supply Co and BPets, you agree to this policy.
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